Certifications
The Stratasoft Certification Program offers multiple credentialing levels for both sales and technical certification. Each level of Stratasoft Certification requires passing an examination on various topics of the course.
These courses are designed for reseller partners and specific customers seeking a greater knowledge of Stratasoft solutions pertaining to basic software administration, sales representation, engineering, and advanced operation of the StrataDial®.VC2™ system. All of the following courses are included as part of the Stratasoft support package except for the Stratasoft Certified Advanced Administrator course for which there is an additional charge.
Stratasoft Certified Administrator (SCA)
Course Topics
- System Overview
- Call Center Management
- List Management
- Screen Design
- Strata QA
- Strata VM
- Real Time Statistics
- Agent Screen
- Data Spy
- Security Management
Stratasoft Certified Sales Representative (SCSR)
Course Topics
- The Stratasoft Sales Process
- Generating Sales Prospects
- Establishing Sales and Support Structure
- Demonstrating the Stratasoft Solutions
- Closing Techniques
- Establishing a Partner Referral Network
Stratasoft Certified Engineer (SCE)
Stratasoft Certified Administrator certification is a prerequisite for this course.
Course Topics
- System Architecture
- System Specifications
- Hardware Build-Out
- Pre-Installation Work
- Installation and Training
- Supporting Your Clients
Stratasoft Certified Advanced Administrator (SCAA)
Stratasoft Certified Administrator certification is a prerequisite for this course. There is a charge for this course; please contact us for more information.
Course Topics
- Network
- Dialogic
- SQL
- Controller
- DynaCall
- CTI Engine
- Management
- Agent
