Debt Collection
A key feature of our StrataDial®.VC2™ Virtual Call Center suite is the powerful predictive dialer which allows collection agencies a flexible, scalable and open architecture enabling easy integration with off-the-shelf or proprietary collection software.
Collections Experience
Our experience in this market spans areas such as medical collections, business collections, student loans, debt consolidations, consumer collections, and bad debt collection. Our call center software and predictive dialing engine integrates with leading collection agency software to significantly extend capabilities.
Proven Debt Recovery Results
In working with credit and collection software agencies, our debt collection software has increased their productivity by over 500%. We have helped generate revenues over 250% greater than the integrated predictive dialing engines of their previous collections software.
Campaign Flexibility
Stratasoft allows you to choose your dialing method per collection campaign—predictive, preview, progressive, blast dialing, or manual. Combined with our script writing tools for adjusting scripts on the fly, and the ability to dial multiple numbers per record, you have the flexibility to maximize performance.
Call Blending
You can better leverage your staff and increase productivity with a blended inbound/outbound approach. Call blending lets you do more with fewer seats, optimize labor costs, and have the flexibility to easily adapt to peak and low traffic volumes.
Intelligent Call Routing
Skills-based routing allows you intelligently route traffic to specific collectors based on their training, experience, language or any other skill. Basically, it lets you put the right agent on the phone with a particular customer and maximize the potential of your staff.
Advanced Functionality
Automated messaging and IVR allow you to leave messages when answering machines are detected and add text-to-speech tools to increase contact ratio.
Dynamic List Management
DynaCall's scheduling and list management features allow you to manage campaigns, schedule the dialer, set calling times, prioritize call backs, and employ other tactics to maximize utilization and performance of agents.
Real Time Performance
Nobody wants to erroneously call a customer who already made a payment just because the system was not updated. That is why Stratasoft equips your system with real time updates and reporting capabilities.
More Debt Collection Capabilities
Stratasoft's debt collection software is a fully “blended” solution offering automated inbound and outbound calls to agents. In addition, StrataDial®.VC2™ includes full support for preview dialing, progressive dialing, automatic dialing and voice broadcasting in concert with predictive dialing campaigns. Parties reached via a voice broadcasting campaign can be instructed to press a digit to be immediately connected to one of your call center agents to resolve an account.
