| Available Features |
StrataDial®.VC2™ |
Industry Leaders |
| Call Recording |
| Encrypted Call Recording |
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| On Demand |
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| Continuous |
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| Rules-Based |
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| Archived Recordings |
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| Recording Search |
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| Multi-Channel Campaigns |
| SMS |
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| Chat |
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| Email |
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| Reporting |
| Web Reports |
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| Report Archiving |
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| Custom Reports |
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| QA & Monitoring |
| Line / Channel / Trunk Utilization |
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| Agent Activity Monitoring |
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| Screen/Voice Monitoring & Recording |
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| Silent Observe |
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| Real-Time Statistics |
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| Performance Graphs |
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| Transaction History |
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| Compliance |
| FTC Rules |
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| PCI Compliance |
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| Feedback Collection |
| IVR |
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| Web |
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| Email Surveys |
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| IVR |
| Self Service IVRs |
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| Outbound with Voice Detect |
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| Inbound |
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| Inbound Call Routing |
| ACD |
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| IVR |
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| Skills-Based |
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| Night Mode |
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| Voicemail |
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| DNC Management |
| Real Time Screening |
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| Campaign/Global/FTC |
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| DNC List Management |
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| Database Management |
| Scheduled Maintenance |
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| Import |
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| Export |
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| Reporting |
| Appointment Scheduling |
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| Virtual Hold Queues |
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| Transfer/Conference |
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| CRM Integration |
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| Credit Card Processing |
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| Remote Access |
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| Agent Score Cards |
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| Agent Screen |
| Screen Designer Application |
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| Custom Agent Screens |
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| Programmable Agent Screens |
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| Integration with Third-Party Applications |
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| Seamless Integration with External Data |
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| SIP Capable |
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| Dialing Options |
| Predictive Dialing |
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| Preview Dialing |
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| Dynamic Lead Management |
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| Caller ID |
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| Time Zone Management |
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| Custom Dialing Rules |
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| Alternate Telephone Number Handling |
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| Automatic Call Filter |
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| Infrastructure (Hosted) |
| Level IV Hardened Data Center Monitoring |
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| SAS 70 and SOX Compliant |
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| Self Auto Restart Servers |
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| Secure Internet and VoIP Termination |
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| Unlimited Scalability |
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| Fault Tolerance/Resilience |
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| Operating System Platform Updates |
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