Financial
Our solutions have been deployed by some of the largest global financial, banking, and mortgage institutions. The ability of our software to adjust quickly to handle inbound and outbound campaigns, optimize agent utilization, and deploy small satellite sites rapidly and cost-effectively are key to our success in this market.
Advanced Functionality
Automated messaging and IVR allow you to leave messages on answering machines and use text-to-speech tools to increase contact ratio while using your resources more effectively. DynaCall list management and Dynamic List query allows you to manage campaigns, schedule the dialer, set calling times, prioritize call backs, and employ other tactics to maximize performance.
Intelligent Call Routing
Skills-based routing allows you to intelligently route traffic to specific agents based on their training, experience, language or any other skill. You can assign the most qualified agent to a particular customer and maximize productivity.
Campaign Flexibility
Stratasoft allows you to choose your dialing method per campaign, including predictive, preview, progressive, blast dialing, or manual. Combined with our script writing tools for adjusting scripts on the fly and the ability to dial multiple numbers per record, you have the flexibility to constantly maximize performance.
Call Blending
You can better leverage your staff and increase productivity with a blended inbound/outbound approach. Call blending lets you do more with fewer seats, optimize labor costs, and have the flexibility to easily adapt to peak and low traffic volumes.
StrataHosted™
Scale up or scale down your call center infrastructure to meet business demand without sacrificing features, productivity, or security. With StrataHosted™ you combine the benefits of Stratasoft’s robust call center features with reduced cost and lower complexity of a managed, hosted service.
