Government
The job of government is immense. From protecting us from foreign threats, providing critical first-responder capabilities, managing court and judicial systems, and countless other tasks, government depends on the ability to effectively communicate with its citizenry. Stratasoft contact center solutions help government agencies provide collections, emergency notification, disaster recovery, and other important tasks efficiently and cost-effectively.
Proven Productivity
Our flagship StrataDial®.VC2™ Virtual Call Center solution provides industry-leading capabilities for utility organizations. With our StrataDial®.VC2™ solution, contact centers have outperformed competitors’ software by as much as 300% in productivity and 150% in revenue generation. Our clients have seen a return on investment (ROI) in less than three months.
Mission Critical Dependability
Because government agencies provide critical services that cannot fail during emergencies and natural disasters, they need solutions that are always on to help with the mission-critical job of protecting the public. With StrataHosted™ Disaster Recovery you can ensure you have continuity of service and redundant backup and recovery for your call center.
Inbound ACD
StrataDial®.VC2™ contains a full-featured inbound ACD (Automatic Call Distribution) system rivaling leading stand-alone phone PBXs. Our ACD software includes a rich feature set of essential functionality including an advanced auto-attendant, unlimited ACD groups, roll-over ACD groups, skills-based routing, inbound screen-pops, intelligent call routing, inbound caller data capture, a voice mail module and much more.
Advanced Functionality
Automated messaging and IVR lets you leave messages when answering machines are detected and add text to speech tools, increasing contact rates and using your resources more effectively. DynaCall list management and DynaCall dynamic list query solution allows you to manage campaigns, schedule the dialer, set calling times, prioritize call backs, and employ other tactics to maximize performance.
Intelligent Call Routing
Skills-based routing allows you intelligently route traffic to specific personnel based on training, experience, language or any other proficiency. You can assign the most qualified agent to a particular caller to maximize productivity.
