Non-Profit

We’ve established partnerships with many distinguished fundraising and non-profit organizations. For over ten years Stratasoft has successfully integrated our software with leading non-profit, charity, and fund raising call center solutions to produce a superior solution.

Integrate with Ease

The open architecture of StrataDial®.VC2™ Virtual Call Center integrates the dialing engine seamlessly with existing non-profit fundraising applications to deliver a highly flexible and robust call center solution. In several instances, non-profit call centers running StrataDial®.VC2™ outperformed ones using competitors’ software—by as much as 300% in productivity and 150% in revenue. Our customers have seen a return on investment (ROI) of three to nine months.

Robust Features

StrataDial®.VC2™ offers real time statistics, voice monitoring and coaching, quality monitoring, real-time campaign management, and list setting adjustments. It also contains a wide variety of call center automation applications and utilities as part of its entire software suite.

Automation

One example of call center automation used by our non-profit clients is voice-broadcasting run in conjunction with predictive campaigns. Parties reached via a voice broadcasting campaign can be instructed to press a digit to be redirected back to a live agent and pay donation.

Web Callback

Another feature of StrataDial®.VC2™ used by non-profit clients is the Web Callback feature. Web Callback allows for either immediate or customer scheduled call-back requests when a person browsing your website completes a charitable donation request. The person will automatically be called back at the phone number and exact time that they have requested.

Additional features and applications contained that benefit non-profits:

  • 100% Digital Voice Recording
  • Custom Form-based Script Building Interface
  • Real Time Campaign and Script Adjustments
  • Voice Mail Module
  • Dynamic List Generator
  • Quality Monitoring Module
  • Call Monitoring
  • Agent-Screen Escalations
  • Fast Data Lookup Utility
  • Home-based Agents
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