StrataVoice® 5 – Automatic Dialer by Stratasoft



StrataVoice® 5.0 is Stratasoft’s standalone automatic dialer that enables business to broadcast phone messages without the use of call center agents. Unlike the vast majority of automated dialers available on the market today, StrataVoice® comes with a robust offering of advanced functionality to enable business’ to achieve maximum efficiency with notifications, reminders and qualified lead generation.

The advanced features within the StrataVoice® auto dialer allow companies to design highly customized campaigns within any ODBC-compliant database or CRM application providing maximum flexibility and efficiency. StrataVoice® does not require users to “adapt” to new ways of storing, compiling, and retrieving data and call results. Working within a familiar database or CRM application are keys to continued efficiency and productivity.

The StrataVoice® automatic dialer is entirely built on Microsoft® based software standards and is coupled with industry leading Intel® Dialogic® hardware call progress detection boards that provide the fastest and most accurate call detection in the industry. Adding to StrataVoice’s® call detection efficiency is Stratasoft’s advanced call processing algorithm which speeds both in-progress call detection as well as post-call processing duties.

The following is a brief list of some of the key features that you’ll only find available within the StrataVoice® automatic dialer.

Multiple Message Auto Dialing
StrataVoice® affords its users the ability to create multiple messages for outbound message broadcasting. When a voice mail box is detected, message 1 can be left for instance. When a live contact receives the call, message 2 can be played prompting the called party to press a digit on their phone to revert back to your IVR or to a live inbound contact center agent if one is available.

Advanced IVR (Interactive Voice Response)
StrataVoice® contains an extremely flexible and customizable IVR (Interactive Voice Response) which enables called parties to respond to questions, qualifications, account details etc. through the IVR script logic. Users create simple IVR script logic trees that direct respondents through a series of questions. For instance: “Press 1 to receive your account balance...enter your 5-digit account number followed by the pound sign..” at which time, StrataVoice’s TTS (Text-To-Speech) engine can be used to lookup the account balance and play it back to your customer.

TTS (Text-To-Speech) Engine
StrataVoice® delivers world-class Text-To-Speech (TTS) capabilities to the already feature rich IVR and notification system, highlighted by a sleek new design, which is more user-friendly and intuitive than its predecessor. The added TTS capabilities are compliant with the Microsoft® Speech API (“SAPI”), which is supported by a dozen third-party TTS providers, such as ScanSoft®. Customers can easily and quickly design IVR scripts that can perform external lookups into any ODBC compatible data source to retrieve and play back caller-specific information.

Multi-Campaign Automatic Dialer
The StrataVoice® auto dialing engine delivers several new features such as Multi-Campaign Inbound over an unlimited number of DNIS (800 numbers), while capturing the called parties phone number. Customers can design a series of inbound IVR campaigns and tree-logic branches versus the rigid single campaign inflexibility of most competitive offerings on the market.

Scalability and Flexibility
A single StrataVoice® automatic dialer telephony chassis auto dialer can scale between 4 and 672 (DS3) phone lines in any telephony protocol -- T-1, ISDN, E-1 or analog. In addition to its unrivaled scalability, StrataVoice® offers complete database independence allowing customers to operate on their choice of any ODBC-compliant database.

Post-Call Processing
New application hooks have been added to post-call processing activities further enhancing StrataVoice’s auto dialing flexibility. Customers can now create automated post-call activities like printing orders, updating external databases and even sending data to external applications like a shipping terminal for label printing, all based on a caller response code or action.

Call Qualification
Probably one of the most overlooked assets of StrataVoice® is its ability to “qualify” interested parties responses to determine whether they would be a good customer. Using the IVR capabilities of StrataVoice®, when a called party responds to your message, they can be taken through a series of questions designed to see whether they are a truly qualified prospect. With StrataVoice® you won’t waste time calling back unqualified prospects. With the StrataVoice® auto dialer, you can focus on your truly qualified audience and not waste valuable manual labor hours walking through the qualification process...you’ll already know who your qualified candidates are without doing any work!

The StrataVoice® automatic dialer is used around the globe by numerous organizations such as the financial, mortgage, insurance, notification, telecommunication and political polling industries to name just a few.

Starting from very low price for a 4-line dialer, StrataVoice 5 is a feature-rich automated dialing solution. Entry-level turn-key solutions include hardware, software, installation and training.

For additional information about our products or to be contacted by a Stratasoft sales representative, please complete our Request Information form.

To be contacted by a sales representative, email us at:
info@stratasoft.com or call 1-800-390-1157

“If I were starting from scratch, I'd buy Stratasoft all over again without hesitation!”
D. Williams, Alliance Teleservices