| Call Center
Software
Since 1995, Stratasoft has pioneered call center
software solutions for the contact center industry.
Stratasoft has a comprehensive patent portfolio
that includes predictive dialing, predictive dialing
algorithms, contact center database management,
contact center campaign scripting and contact
center management systems. Our product suite consists
of StrataDial®.VC2™ - Virtual Contact
Center, an award-winning call center management
system and StrataVoice®, an unattended message
notification system (Auto Dialer) with advanced
interactive voice response (IVR) capabilities.
StrataDial®.VC2™ - The Definitive Contact
Center Solution
Stratasoft's award winning call center software
suite, StrataDial®.VC2™ (Virtual Call
Center) is a comprehensive suite of unified applications
and utilities for modern contact centers. StrataDial®.VC2™
is a Microsoft Windows® based platform that
utilizes Intel Dialogic call progress detection
and provides all the advanced functionality of
Windows® while being extremely intuitive and
user-friendly.
StrataDial®VC2™ incorporates all the
essential functionality required by today's leading
contact centers while remaining unrivaled in terms
of features, flexibility and affordability. The
StrataDial®.VC2™ virtual call center
software suite includes an advanced predictive
dialer, inbound ACD, auto dialer, call blending,
IVR, home-based agents, email messaging, quality
monitoring, flexible script designer and digital
recording to name just a few features.
StrataDial®.VC2™ is the most versatile,
flexible and user-friendly call center software
solution available: Because we develop and own
100% of our source code, StrataDial®.VC2™
is both uniquely configurable and highly customizable.
StrataDial™.VC2's® versatility and flexibility
remain unrivaled in the call center software industry.
Unlike the overwhelming majority of "seemingly"
competitive solutions, StrataDial®.VC2™
is entirely built on a flexible and elegant open
architecture framework. Most competitive offerings
are hampered by stringent hard-coding and rigid
design rendering them inadequate and in many cases
useless to the majority of industry-specific contact
centers' needs today.
Application Highlights
The StrataDial®.VC2™ call center software
suite consists of several essential applications
and utilities that allow contact centers to efficiently
and effectively manage a state of the art blended
call center.
At the heart of our call center software suite
is our mature and robust patent pending outbound
predictive dialing engine. For details, please
visit the following page:
Predictive
Dialer
Tightly integrated with the outbound dialing is
the inbound ACD system which functions as a full-featured
"soft-switch" handling calls via auto-attendant,
interactive voice response (IVR) and immediate
screen-pops to awaiting agents. For details, please
visit the following page:
Inbound
ACD
In unison, the outbound predictive dialer and
inbound ACD system offer a powerful combination
in terms of call center agent efficiency and productivity.
Collectively, agents handling both inbound and
outbound calls are commonly referred to as "Blended
Agents" within a "Call Blending" call center software
platform. For details on call blending, please
visit the following page:
Call
Blending
Many modern call center operations are now opting
for "Virtual Call Centers" where their technology
and equipment can be located in one geographic
location while their contact centers can be dispersed
throughout the world. The Stratasoft Virtual Call
Center solution includes a number of potential
configurations. For details on our virtual call
center solution, please visit the following page:
Virtual
Call Center
The StrataDial®.VC2™ call center software
platform is fully enabled with today's latest
Voice over Internet Protocol (VoIP) solutions.
For details on VoIP, please visit the following
page:
VoIP
Call Center
StrataDial®.VC2™ offers a robust home-based
agent solution for both outbound and inbound call
centers. To learn more about the advantages of
launching home-based agents, please visit the
following page:
Home
Based Call Center Agents
The StrataDial®.VC2™ call center software
solution offers a full suite of web collaboration
utilities including email, chat, page-pushing
and web collaboration. Please visit the following
page for more information:
Call
Center Web Collaboration
StrataDial®.VC2™ offers an integrated
quality monitoring module accompanying our call
center software suite. Like many competitors stand-alone
solutions, our quality monitoring module, StrataQA™
includes many advanced features that typically
cost hundreds of thousands of dollars. To learn
more, please visit the following page:
Call
Center Quality Monitoring
StrataVoice™ is our standalone auto dialer
that comes with advanced tools for sending automated
messages as well as reverting live traffic back
to your call center to be handled by an inbound
agent or to be qualified through its advanced
IVR (Interactive Voice Response) system. To learn
more, please visit the following page:
Auto
Dialer
For additional information about our products,
or to be contacted by a Stratasoft sales
representative, please complete our "Request
Information" form. |
