Home-Based
Call Center Agents; Remote Agents
Most call
centers face the ongoing problem of agent turnover
and not having a qualified pool of talented agents
available. StrataDial®.VC2™ helps alleviate these
problems enabling our customers to hire talented
semi-retirees, home-bound, long-distance individuals
as well as those that simply prefer to work from
home versus a call center environment.
StrataDial®.VC2™ now includes full support for both
inbound and outbound home-based call center agents.
Utilizing the latest advancements in VoIP (Voice
over Internet Protocol) and SIP (Session Initiation
Protocol), remote agents can be launched from
anywhere in the world utilizing
StrataSIP™ Web Agent.
StrataSIP™ Web
Agent is a Voice over Internet Protocol
(VoIP)-enabled soft phone that uses the Session
Initiation Protocol (SIP) for use on the
StrataDial®.VC2™ call center software suite.
StrataDial®.VC2™ includes full support of remote
call center agents for processing both inbound and
outbound (blended) calls. Utilizing the latest
advancements in VoIP and SIP, remote agents can be
launched from anywhere in the world. These remote
call center agents appear as seamless members of the
entire call center agent pool and can be monitored,
adjusted and activated exactly like agents working
in the call center. Remote center or home agents
can now be turned up without having to ship hardware
devices for conversion from IP to analog.
StrataSIP™ Web
Agent allows agents to connect remotely to the
StrataDial®.VC2™ call center software suite with
nothing more than a windows-based PC, a high-speed
internet connection and a USB headset. The
StrataSIP™ Web Agent client achieves optimal voice
quality by automatically choosing the compression
codec based on available bandwidth so the agents and
customers receive the highest voice quality possible
for each connection.
The StrataSip™
Web Agent solution offers Stratasoft clients many
significant benefits including:
·
Geographic Independence of Technology
and agent location facilitating ease of
implementation and administration
·
Reducing Agent Turnover, one of the
biggest problems facing most contact centers today
·
Enabling Stratasoft clients access to
a new pool of talent that can work from home
·
A Unified Contact Center Solution on a
single platform from a single vendor
Stratasoft
firmly believes that enabling our clients to
leverage the StrataSIP™ Web Agent technology gives
them a significant competitive advantage over other
systems. Our clients are able to capitalize on all
the advanced functionality resident in
StrataDial®.VC2™ along with a seamless StrataSIP™
Web Agent offering the best of both worlds; Time
proven contact center technology coupled with the
latest advancements in VoIP and SIP technology: A
Winning Combination!
For further information on the
StrataSIP™ Web Agent, please see attached brochure:
StrataSIP™
Web Agent brochure
For additional
information about our products, or to be contacted
by a Stratasoft sales representative, please
complete our "Request
Information" form.
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