Predictive Dialer Overview

Predictive Dialers are not all created equal
The core of our award winning StrataDial®.VC2™ virtual call center software is our predictive dialing engine which is built on a robust and mature pacing algorithm that guarantees highly accurate call progress detection and ensures rapid screen-pops and lightning fast voice connects to your call center agents.

StrataDial®.VC2™ predictive dialers efficiently and accurately screen out answering machines, busy signals, operator intercepts, fax lines etc. and passes through only live connects to agents. This allows for maximum call center efficiency and can improve overall contact rates by as much as 300% over manual dialing.

True Predictive Dialing
Unlike the typical “power dialer”, StrataDial®.VC2™ predictive dialers automatically allocate the line to agent ratio to meet your desired “pacing goal”. Once your desired settings are in place, the StrataDial®.VC2™ predictive dialer evaluates your pacing goal regularly and makes the necessary line to agent allocations so that you’re always assured of meeting your goals. There’s no need to ever adjust your line allocations regardless of how many agents are on your contact center floor.

FTC/FCC Compliance
The StrataDial®.VC2™ Predictive Dialer is fully compliant with all the latest rules and regulations as outlined by both the FTC and FCC regarding outbound dialing and the National Do Not Call Registry. In fact, Stratadial®.VC2™ can be configured with the click of a single button enabling it to meet all the necessary requirements and be in full compliance with the latest regulations.

Predictive Dialer Features & Benefits
There are numerous features and benefits within StrataDial®.VC2™. What follows is a brief list of some of the key advantages that set our predictive dialing engine apart:

Preview Dialer, Progressive Dialer
In addition to predictive dialing, StrataDial®.VC2™ also comes with both preview and progressive dialing modes. The progressive dialer enables an agent to view a record for a preconfigured amount of time before the dialer launches the call. This enables the agent to view the record about to be called. Typically, progressive dialing campaigns are most effective in Business to Business (B2B) campaigns where you are certain virtually every call will be answered by a live person or an auto attendant. Progressive dialing gives the agent a chance to see who they are calling next and how to navigate an auto-attendant IVR but still enables far more efficient dialing than typical “manual dialing” by keeping your agents busy and not allowing them to waste time reviewing records.

Preview Dialing is similar to progressive dialing although the control is placed entirely in the agents hands. After a call is submitted, a new record is immediately presented to the agent. The agent can choose to place a call to the current record when they are ready, or reject the call to receive the next lead.

Flexible Custom Script Building
StrataDial®.VC2™ users can choose to utilize custom built data fields, menu's, list boxes, memo's etc. in conjunction with html based scripting in the same agent interface or choose to use each format individually on a per campaign basis.

Additionally, our script building utility includes many advanced features like automated triggers, data validation, real-time write or read fields to outside databases, quota control and more.

These features are tremendously beneficial to all our customers and clearly differentiate our advanced custom script building engine. It's flexibility, customizability and ability to link to outside databases are unique features in the contact center software industry and fully complement StrataDial®.VC2™'s flexible predictive dialer.

Dynamic List Builder & Generator
Dynacall™ is the advanced dynamic list builder packaged within StrataDial®.VC2™. Dynacall™ is an extremely valuable tool enabling call center managers to import, filter and query against custom fields to generate precise, laser-targeted call lists. The dynamic capabilities of Dynacall™ allow new lists to constantly be created and run based on the filtering criteria enabling managers to set Dynacall™ on "Auto-Pilot" and focus their efforts on the more productive and revenue generating facets of maintaining your call center.

StrataDial®.VC2™ users typically see a minimum of 25% greater list penetration than traditional “static” script building tools. Dynacall™ also affords your contact center manager more time to spend with training and monitoring your call center agents rather then wasting time checking list penetration and preparing new lists.

• 100% Digital Recording
• Live "Real-time" agent statistics and performance metrics
• Over 30 out of the box reports
• Agent Skills-based Routing
• Fully customizable pacing rules
• Scheduled Callbacks – Agent specific or general queue
• Area Code Rules
• Time Zone Settings
• Automated campaign start and stop times
• Open Database Connectivity
• Flexible Import Wizard – Can accommodate virtually any file format

For additional information about our products, or to be contacted by a Stratasoft sales representative, please complete our "Request Information" form.

To be contacted by a sales representative, email us at:
info@stratasoft.com or call 1-800-390-1157

“Stratasoft Customer Service has consistently taken ownership of any problems or questions we've had and gotten them resolved quickly and efficiently. Exactly what I'm looking for from a call center software vendor!”
J. Broadbere, Euler Hermes