| Virtual
Call Center Software Solution – StrataDial®.VC2™
StrataDial®.VC2™ was designed
from its inception to be
a virtual call center. What exactly is a virtual
call center? There are several distinct
possibilities and configurations possible. However,
the key concept is that the StrataDial®.VC2™
telephony chassis can reside in a single geographic
location while the actual call center agents are
located in different geographic locations.
Whether you’re placing outbound calls, receiving
inbound calls, or doing a bit of both, a virtual
call center is an ideal solution for business’
that operate multiple centers and locations but
wish to have centralized management and control.
How can a virtual contact center benefit you?
Many Stratasoft customers are able to centralize
their physical hardware in a single location while
operating several different call centers in different
locations. The benefits are numerous:
-
IT infrastructure investment is significantly
reduced.
-
IT personnel and resources can be centralized
for maximum benefit
-
Back-up, redundancy and failover solutions
can be significantly reduced in both scope
and cost.
-
Supervision and control of all campaign data
and call flow can be handled by your top personnel.
-
International call centers can make phone
calls within the United States greatly reducing
toll costs.
Home-based remote call center agents can also
be deployed within a virtual call center environment
although having a virtual call center is not necessary
to be able to implement remote call center agents.
There are numerous additional benefits to
operating a virtual call center.
For additional information about our products,
or to be contacted by a Stratasoft sales
representative, please complete our "Request
Information" form. |
