Research

We have extensive experience working with both survey software and research industry call centers, providing an excellent choice for organizations in this field, looking to expand or evolve their capabilities.

Proven Productivity

StrataDial^®.VC2™ Virtual Call Center software significantly extends the capabilities of call centers conducting market research with its extensive suite of call center software. In fact, research call centers utilizing StrataDial^®.VC2™ have been proven to outperform ones using competitors’ software by as much as 300% in productivity and 150% in revenue generation. Our customers have seen a return on investment (ROI) in three to nine months.

Seamless Integration

StrataDial^®.VC2™ seamlessly integrates with leading market research software suites including solutions from CFMC (Computers for Marketing Corporation) and WinQuery from The Analytical Group.

Powerful Automation

StrataDial^®.VC2™ is a fully automated call center software suite which, when integrated with leading survey software, forms a complete and unified market research automation tool, producing the most efficient and productive contact centers.

Some of the features that make StrataDial^®.VC2™ the right choice are:

Integrations with CATI Applications
Quota-based Dialing
Dynamic List Generator
Voice Broadcasting (Automatic Dialing)
Custom Form-based Branching Script Builder
Scalable & Modular
Demographic Targeted
Full Preview, Progressive, and Predictive Dialing Capabilities
IVR Capabilities
Fast Data and Recording Lookup Utility
Multiple Answering Machine Detection Settings
27-Variable Patent Pending Pacing Algorithm
Voice Mail Module
Remote Voice Monitoring
Real Time Campaign and Script Adjustments
Integration with Leading CRM Systems
Home Based Predictive Dialing Agents
Multiple Do Not Call Tables
Single-click Settings for Compliance with FTC and FCC Mandated Guidelines