Turn your website in to your first line of customer support

StrataChat™ turns your website in to your first line of customer support by allowing website visitors to interact with online chat agents.

StrataChat™ can be integrated with your website to greet website visitors, provide them online customer support, answer their queries or provide instant information via chat. StrataChat™ engine immediately processes chat requests and connects online customers with the most appropriate and skilled agent.

Most of our clients integrate chat campaigns with inbound, outbound or blended campaigns in order to turn their campaigns in to multi-channel marketing and customer support tool and achieve maximum productivity and utilization of contact center agents.

The Web Interface of StrataChat™ allows customers to select an issue and initiate an online chat session. The Agent Console enables agents to handle agent-to-customer and agent-to-agent conversations. The Administration Console provides interfaces for configuring agent, skills and campaign, and for monitoring the current state of ongoing chat activities.

Integration with CRM
Skills-based routing
Comprehensive Logging and Reporting
SSL Encryption for data protection and privacy
Supervisory Control
Chat Distribution and Queuing Engine
Chat History
Customizable User Interface