Real-time access to information, services and data

StrataIVR allows you to instantly increase agent utilization, improve service level and enhance campaign productivity by automating business processes of information based campaigns or tasks including: commercial or public service announcements, lead generation, feedback collection, appointment confirmation, market research, and political campaigns.

Stratasoft's IVR system allows you to create powerful self-service IVRs that can be used to serve routine inquiries or run information based campaigns. You can also provide your customers with 24x7 access to information without having to hire, train and utilize agents.

Campaigns that process high volume of calls can be integrated with self-service IVRs in order to ensure efficient and effective handling of calls during peak time or out-of-service hours. Most of our clients integrate IVR system with inbound as well as outbound campaigns in order to:

Provide customer with 24x7 access to information and services, without increasing costs or personnel
Eliminate repetitive tasks for agents
Provide a low cost, multilingual support
Automate routine tasks to eliminate human-error factor
Improve campaign productivity, agent utilization and service level
Speed up access to services, data and information through immediate and real-time interaction

Stratasoft's IVR software provides a visual interface for creating simple as well as complex IVRs with a few clicks. Based on industry standard text-to-speech capability and XML format, scripts created with Stratasoft's IVR software can be customized and integrated easily with a number of compatible platforms and applications.

Major Features

Standard TTS (text-to-speech) Capability
Database Lookup
Call Transfer & Recording options
Visual Environment for Designing IVRs (no programming skills required)
Customization & Third-Party Integration
Real-time Customer Interaction