Online contact center management solution

StrataWeb™ Management Portal provides 24x7 online access to contact center resources, real-time reports, business analytics and configuration tools.

Contact centers rely on real-time data and information to provide effective and satisfactory customer service and support. Thus, the greatest challenge for any contact center is to get the updated and accurate information, and adapt business processes to the real time scenarios.

StrataWeb™ meets this challenge by providing essential contact center tools like business analytics, real-time statistics and task management in a single workspace.

By unifying business analytics, workforce management, compliance monitoring, reporting and configuration tools on a unified web-based platform, StrataWeb™ offers a set of building blocks for a modern contact center.

Customers can use and integrate these building blocks with StrataDial^®.VC2™ - Virtual Contact Center solution to build a call center that suits to their needs.

Designed on a scalable architecture, StrataWeb™ can be integrated with a host of tools, applications, and data sources to provide a smooth and secure online contact center management experience.

Features

Enterprise Dashboard
Online Reporting Portal
Call Recordings
Agent Monitoring
Real-time Statistics
Agent Scorecards

Voicemail
Security Manager
Seamless Integration with StrataDial^®.VC2^TM
Hosted & Premise-based Deployment Options
Online Resource Management
- Campaigns
- Agent
- ACD Groups
- Compliance
- Configuration

Benefits

StrataDial^®.VC2™	StrataWEB™	Incremental Benefits
Reports & Charts	Enterprise Dashboard & Reporting Portal	Quick oversight of business dynamics for effective decision making Online access to accurate, relevant and real-time information Identification and monitoring of trends, KPIs and performance impacting issues
Desktop Management Applications	Centralized, online workflow and management tasks	Centralized access to campaign management and configuration tools Facility to control, manage and monitor resources from anywhere, anytime
Quality Assurance	Online Agent Monitoring & Performance Evaluation	Facility to monitor, evaluate and benchmark agents' activities Online access to call recordings