Reach out potential customers and reduce sales cycle
Strata Web Callback allows you to capture potential customers and generate new leads by allowing your website visitors to request and schedule a return call from your contact center.
Provided as an add-in to our award winning predictive dialer solution, Strata Web Callback adds all callback requests to a live campaign with the correct priority and skill level. These leads can be dialed and forwarded to qualified agents automatically; alternatively the software can send these leads to your sales team for review and approval, before making an outbound call.
With Strata Web Callback service, our clients are able to:
- Improve customer service by eliminating long wait time and hang-ups in inbound queues
- View and use customer's information to personalize each outbound call
- Increase customers' satisfaction by providing accurate and instant information
- Ensure immediate callback by routing calls to first available or the most skilled agent
Strata Web Callback service can be customized and integrated seamlessly with your website and customer support campaigns. Integration with our CRM ensures that your sales team can track each lead to its maturity and then use our reporting portal to view trends, success rate, efficiency and profitability of leads captured by Web Callback utility.
