Travel & Time Share
Stratasoft provides scalable contact center solutions for your travel and vacation ownership organization. With options for controlling your own infrastructure or using a managed, hosted environment, you can select the solution that’s right for you. You also have the flexibility of outbound, inbound, blended, and automated functionality to ensure your contact center is optimized to efficiently utilize staff and achieve maximum productivity.
Proven Outbound Performance
Because sales are what drive your business, outbound performance is a crucial part of contact center software. StrataDial®.VC2™ contains our patent, industry-leading predictive dialing engine is built on a dynamic pacing algorithm that guarantees highly accurate call progress detection and ensures rapid screen-pops and fast voice connects to your call center agents.
In many implementations, our predictive dialer has gone head to head with competitors and outperformed them by 200-300%. We have had clients see a return on investment (ROI) in a single quarter.
Inbound ACD
If your strategy requires an inbound solution, Stratasoft provides a full-featured inbound ACD (Automatic Call Distribution) system. Our ACD software includes a rich feature set of essential functionality including an advanced auto-attendant, unlimited ACD groups, roll-over ACD groups, skills-based routing, inbound screen-pops, intelligent call routing, inbound caller data capture, a voice mail module and much more.
Call Blending
Improve agent productivity with our automated and efficient call-blending feature. Our proprietary algorithm automates the process, allowing agents to be assigned to both inbound and outbound campaigns. Outbound calling is slowed down to handle inbound overflow, or paced up to maximize productivity during peak and low traffic volumes.
StrataHosted™
Scale up or scale down your infrastructure to meet business demands—without sacrificing features, productivity, or security. With StrataHosted™ you combine the benefits of Stratasoft’s robust call center features with reduced cost and lower complexity of a hosted service.
StrataHosted™ Disaster Recovery
In addition to the scalability of StrataHosted™, add security to the list of benefits. With StrataHosted™ Disaster Recovery you can ensure you have a business continuity plan for redundant backup and recovery. This includes:
- No Hardware to Support or Buy
- No Expensive Disaster Recovery Site to Lease
- 24x7 Access and Support
- Flexible Pricing Structure
