Utilities
Our experience working with services and utilities industry enables us to realize the needs of your business and understand how Stratasoft can provide solution to help you meet those needs.
Proven Productivity
Our flagship StrataDial®.VC2™ Virtual Contact Center solution provides industry-leading capabilities for utility organizations. With our StrataDial®.VC2™ solution, contact centers have outperformed competitors’ software by as much as 300% in productivity and 150% in revenue generation. Our clients have seen a return on investment (ROI) in less than three months.
Mission Critical Dependability
Consumers expect their utilities to be “always on”, therefore, utility companies need a contact center solution that is always available to help with the mission-critical tasks of communications during storms, natural disasters, and other outages. With StrataHosted™ Disaster Recovery you can ensure you have a business continuity plan and redundant backup and recovery for your call center.
Only a virtual solution that lets your center get back up and running after an emergency or disaster. Move your infrastructure down the street, or across country, with a few clicks of a mouse—and ensure your call center is always on.
Flexible Communications
Utilities need to respond to the events that cause outages. That might be a flood, or a lightning strike, or a dump truck hitting a utility pole. With a mix of outbound, inbound, blended, and automated options, Stratasoft has the flexibility you need to notify and respond to customers.
Call Blending
Improve agent productivity with our automated and efficient call-blending feature. Other competitors “claim” to offer call blending, but it usually requires manual intervention from the call center supervisor. Stratasoft has created a proprietary algorithm that automates the process.
Automated Messaging
StrataVoice® delivers a digitally produced voice announcement and, unlike other automated dialers, comes standard with functionality such as notifications, reminders, and qualified lead generation. This reduces burden on your agents during peak hours and optimizes overall labor costs.
Collections
Our experience in both the utilities and collections industries makes Stratasoft especially effective in the area of collection for the utilities industry. Our call center software and predictive dialing engine integrates with leading collection agency software to significantly extend your capabilities. With call blending, skills-based routing, and flexible campaign management, you can have an extremely efficient and productive collections operation in your utilities call center.
