StrataWFM Feature Comparison

Features StrataWFM Industry Leaders Comments
Fully Web Based StratWFMTM leverages ASPX, .NET, and AJAX for feature rich web based WFM.
High Fedility ForecastsTM The first fully modern approach to forecasting eliminates all of the distortions of the 100 year old methods used by market leaders.
Uniform SchedulingTM StrataWFMTM provides configurable consistency and superior schedule efficiency. Competitors use the random trials method known to produces schedules that most organizations find unusable.
Skill-Based Forecasting and Scheduling Limited StrataWFMTM intricately calculates actual multi-skill requirements. Competitors guess.
Multi-Channel Limited StrataWFMTM is the only solution that can schedule work across intervals for long service level support.
15-Minute Granularity Competitors pretend every 30 minute period is made up of identical 15-minute intervals. StrataWFMTM delivers true 15-minute granularity with no call pegging errors. The result is unprecedented accuracy.
CRM and Appointment Booking StrataWFMTM integrates CRM, Appointment booking and Next Generation Call BacksTM.
Rich StateTM Real-Time Agent Adherence StrataWFMTM avoids the cluttered and unusable characteristics of conventional binary adherence.
Proactive Shift ExchangeTM StrataWFMTM enables truly electronic shift trading from start to finish.
Truly Centralized Multi-Site Scheduling Competitors try to pass-off many isolated schedules as centralized scheduling. Its not!
No Hidden Charges Initial implementation, configuration and customization is included with StrataWFMTM
Business Intelligence Built-in StrataWFMTM is empowered with fully web based BI for rich interactive analysis and comparisons.
Universal Connector for all ACD's Routers and VOIP Integrate many disparate ACD's into a single enterprise forecasting and planning environment. Even legacy ACD's are fully supported.


* StrataWFMTM, High Fidelity Forcasts, Uniform Scheduling, Rich State Adherence, and Proactive Shift Exchange are Trademarks that are owned or licensed to Stratasoft Corporation.
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