StrataWFM Feature Comparison
| Features | StrataWFM | Industry Leaders | Comments |
|---|---|---|---|
| Fully Web Based | StratWFMTM leverages ASPX, .NET, and AJAX for feature rich web based WFM. | ||
| High Fedility ForecastsTM | The first fully modern approach to forecasting eliminates all of the distortions of the 100 year old methods used by market leaders. | ||
| Uniform SchedulingTM | StrataWFMTM provides configurable consistency and superior schedule efficiency. Competitors use the random trials method known to produces schedules that most organizations find unusable. | ||
| Skill-Based Forecasting and Scheduling | Limited | StrataWFMTM intricately calculates actual multi-skill requirements. Competitors guess. | |
| Multi-Channel | Limited | StrataWFMTM is the only solution that can schedule work across intervals for long service level support. | |
| 15-Minute Granularity | Competitors pretend every 30 minute period is made up of identical 15-minute intervals. StrataWFMTM delivers true 15-minute granularity with no call pegging errors. The result is unprecedented accuracy. | ||
| CRM and Appointment Booking | StrataWFMTM integrates CRM, Appointment booking and Next Generation Call BacksTM. | ||
| Rich StateTM Real-Time Agent Adherence | StrataWFMTM avoids the cluttered and unusable characteristics of conventional binary adherence. | ||
| Proactive Shift ExchangeTM | StrataWFMTM enables truly electronic shift trading from start to finish. | ||
| Truly Centralized Multi-Site Scheduling | Competitors try to pass-off many isolated schedules as centralized scheduling. Its not! | ||
| No Hidden Charges | Initial implementation, configuration and customization is included with StrataWFMTM | ||
| Business Intelligence Built-in | StrataWFMTM is empowered with fully web based BI for rich interactive analysis and comparisons. | ||
| Universal Connector for all ACD's Routers and VOIP | Integrate many disparate ACD's into a single enterprise forecasting and planning environment. Even legacy ACD's are fully supported. |
* StrataWFMTM, High Fidelity Forcasts, Uniform Scheduling, Rich State Adherence, and Proactive Shift Exchange are Trademarks that are owned or licensed to Stratasoft Corporation.
